Scratch that!! Logic Audio DID let me down!

OK, I really try to be a positive person all the time, however, the time has come to vent a little bit. I wrote an article in the new edition of Scratch Magazine on how i used Logic Audio software to create music for Kanye West's College Dropout album. I'd say i hooked Apple up on the review. Further, I've been an Apple customer for about 17 years now. I wish there was an alternative.
For the longest time, Apple was a company who cared about their customers and supported their customers well. Those days are long gone. I just bought my THIRD full copy of Logic Audio 7 (yes i run 3 systems here), i had a problem with Logic and called tech support. this is what they said........

Tech Support will only help you with the install of your software, if you want any further support (like finding out why the software isnt working properly) APPLE CHARGES $199.00 PER TECH SUPPORT ISSUE!!!!!!! No, thats NOT a typo. Every time you need tech support, its gonna cost you $199.00 EACH TIME.

Has anyone used Logic Audio lately? I had the luxury of learning the software on the job over the course of three albums working with a Logic guru. Logic has a very steep learning curve. Yes its powerful, at a price. So, my new recommendation for people considering switching to Logic Audio is this. If you love getting raped by a company that charges $1,000 for a product and then gives virtually no support, then Logic Audio is for you!!!! If however, you are not this type of person, you might look elseware for a software solution. Digidesign charges by the minute for tech support, doesnt charge for hold time, and puts a limit on the maximum cost of each call. Its still expensive, but i can live with that. You have a 5 minute question, it costs you $15. big deal. a five second Logic question costs you $199. Thanks Apple, I'm feeling the love.
-Ken