Minor redemption for Logic

(if this post confuses you, read the previous post) So, not being one to give up on something, I decided to call Logic tech support one more time and see if i could get a person on the phone with a hint of a soul. The previous Logic phone tech's definitely had ice running through their veins. This time success, kind of. Just as this new Logic tech was telling me i didnt qualify for this type of phone support, I had to pull out all of my aces and lay 'em down. Yep, hit him with both barrels. First i told him how many Mac's and how many copies of Logic 7 i owned (at $1,000 a pop), then i gave him a very short list of credits i had used Logic for, then i hit him with the closer "i just wrote a glowing article about Logic in this month's Scratch Magazine, you might think that would get me some tech help when my system is making horrible noises". Alas. SUCCESS!!! This commenced a lengthy and somewhat helpful tech call. A for effort from the tech, maybe a B- for problem solving, but he definitely helped. My appreciation goes out to him, thank you!

I still cannot now recommend Logic in good concience. As i said, if i didn't play all of my big aces, that call would have quickly ended, and I would have spent the next eternity working around stupid problems. OR, i could have paid the $199.00 per problem, in which case that call would have cost me $600, and only one problem was fixed. In contrast, Digidesign support and Customer Service have (yes believe it or not), been exceptionally helpful, and it didnt cost me an extra cent. Back to work for me.
-Ken